Returns & Refunds

30-Day Return Window

We accept returns within 30 days of the delivery date. Requests made after 30 days from delivery will not be accepted.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and unopened
• The item must be in its original packaging
• The item must be in resellable condition — the same condition it was received in
• All original accessories, manuals, and components must be included

Opened or Used Items

We understand that sometimes you need to open an item before determining it is not right for you. Opened items may still be accepted for return, provided the item is in resellable condition upon our inspection.

The exact restocking fee for opened items will be assessed after we receive and inspect the return. We will notify you of the restocking fee amount before processing your refund.

Damaged Items

If your item arrived damaged, please contact us within 48 hours of delivery at info@highlite.online with the following:

• Your order number
• A description of the damage
• Clear photos of the damaged item and packaging

We will review your case and provide instructions for returning the item. Damaged items are subject to inspection upon return, and a restocking fee may apply depending on the condition.

Restocking Fee

All accepted returns are subject to a restocking fee based on the condition of the item after inspection. The restocking fee reflects the cost of inspection, repackaging, and restocking.

• Unused, unopened items in original condition: Restocking fee assessed upon inspection
• Opened items in resellable condition: Restocking fee assessed upon inspection
• Items with missing components or damaged packaging: Higher restocking fee or return may be declined

We will always communicate the exact restocking fee to you before deducting it from your refund. You will have the opportunity to accept or decline before we proceed.

Return Shipping

The customer is responsible for all return shipping costs. HighLite does not provide prepaid return labels.

We strongly recommend:

• Using a trackable shipping method
• Purchasing shipping insurance for high-value items
• Keeping your tracking number until the refund is confirmed

HighLite is not responsible for items lost or damaged during return shipping.

How to Initiate a Return

1. Contact us at info@highlite.online with your order number and reason for return
2. Our team will review your request and respond within 1–2 business days
3. If approved, we will provide you with the return shipping address and instructions
4. Ship the item using a trackable method within 7 days of receiving return approval
5. Once we receive and inspect the item, we will notify you of the restocking fee and refund amount
6. Refund is processed to your original payment method within 5–10 business days of inspection

Refunds

Once your return is received and inspected:

• We will send you an email notifying you that we have received your returned item
• We will notify you of the approval or rejection of your refund
• If approved, the restocking fee will be deducted and the remaining amount refunded to your original payment method
• Refunds typically appear within 5–10 business days depending on your bank or card issuer

Non-Returnable Items

The following items are not eligible for return:

• Items returned after 30 days of delivery
• Items that are not in resellable condition
• Items with missing components, manuals, or accessories
• Items that show signs of use, wear, or damage caused after delivery

Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return for the original item and place a new order for the item you need.

Questions?

If you have any questions about our return policy or need help with a return, please reach out to us:

Email: info@highlite.online
Address: HighLite Inc., 130 Lee Ave. #367, Brooklyn, NY 11211

Our team is happy to assist you and will respond within 1–2 business days.