Frequently Asked Questions
Are your products genuine?+
Yes. Every product we sell is genuine, brand-new, and sourced directly from the manufacturer. We do not sell refurbished or remanufactured items.
Do you ship same day?+
Most orders placed before our daily cutoff ship the same business day.
Do you sell refurbished items?+
No. HighLite carries only brand-new, genuine products.
What brands do you carry?+
Zebra, HP, Brother, Epson, Xerox, Kyocera, Canon, Lexmark, Ricoh, Dell, Avery, Toshiba, Kodak, and more.
How do I track my order?+
Sign in to your account and open the order in Purchase History to view live tracking.
Do you offer quantity discounts?+
Yes. Every product has tiered pricing, and we offer industry-specific pricing plus Subscribe & Save for recurring orders.
How do I set up a company account?+
Create an account and select your industry — our team will review and apply the correct pricing tier.