Frequently Asked Questions

Yes — absolutely. Every product we sell is 100% genuine and brand new, sourced directly from authorized distributors and manufacturers. We never sell refurbished, remanufactured, open-box, or counterfeit products. What you see is what you get.

Yes. All products sold on highlite.online are covered by the original manufacturer's warranty. If you experience a defect or issue covered under warranty, you will need to contact the manufacturer directly.

Both. There is no minimum order quantity on any product. You can order a single unit or as many as you need. We also offer volume discounts automatically applied at checkout when you order larger quantities — the more you buy, the more you save.

We carry a wide selection of trusted business technology brands including TROY, Avery, Xerox, Lexmark, Zebra, HP, Brother, Epson, Kyocera, Canon, Ricoh, Dell, Lenovo, Toshiba, and more. Browse our full catalog on the Shop page.

Yes. Our search bar supports product name, brand, OEM number, HighLite SKU, and category. Just type what you are looking for and we will find it.

No. There is no minimum order requirement. You can order as little or as much as you need.

All orders must be placed online at highlite.online. This ensures your order is processed accurately and you receive immediate order confirmation. For large or complex orders, use our Bulk Order Quote feature and our team will assist you.

Yes. For large quantity orders, click "Request Bulk Quote" on any product page or visit our Bulk Order Quote page. Our team will review your request and respond with a custom quote.

No. At this time we accept credit and debit cards only, processed securely through Stripe at checkout. We do not accept checks, wire transfers, ACH, or purchase orders.

We process orders quickly, so cancellations are not guaranteed. Please contact us immediately at info@highlite.online if you need to make a change. If your order has already shipped, our Return Policy will apply.

We ship to all 50 US states. We do not ship to PO Boxes, APO/FPO addresses, or international destinations.

We ship via UPS and FedEx depending on the destination and shipping method selected.

Standard shipping is estimated at 1–3 business days from the date of shipment. This is an estimate based on previously processed orders and is not a guaranteed delivery commitment. Actual delivery times may vary depending on the carrier and destination.

Expedited shipping (Second Day Delivery) is available at checkout for time-sensitive orders.

Yes. Orders placed before 5:00 PM Eastern Time on business days are eligible for same day shipment. Orders placed after 5:00 PM or on weekends and holidays will ship the next business day.

Once your order ships, you will receive a shipping confirmation with your tracking number. You can also view your order status and tracking information anytime in the Orders tab of your account dashboard.

Standard shipping is free on qualifying orders. Expedited shipping is available at an additional cost calculated at checkout based on your order size and destination. Exact shipping costs are shown before you complete your purchase.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe.

Yes. All transactions on highlite.online are encrypted using SSL/HTTPS technology. Your payment information is transmitted directly to Stripe — a PCI-DSS Level 1 certified payment processor. HighLite never sees or stores your full card number on our servers.

Sales tax is calculated automatically at checkout based on your shipping address in accordance with applicable state tax laws. Customers with a valid tax exemption certificate may qualify for tax-exempt status. To apply, upload your exemption certificate in the Tax Exemption section of your account dashboard. Our team will review and apply the exemption to your account.

We accept returns within 30 days of delivery on unused, unopened items in their original packaging and resellable condition. A restocking fee may apply based on the condition of the item upon inspection. Please visit our Returns & Refunds page for full details.

We are sorry to hear that. Please contact us at info@highlite.online within 48 hours of delivery with your order number and photos of what you received. We will review the details and work with you to resolve the situation as quickly as possible. Return shipping costs in wrong item cases are handled on a case by case basis depending on the circumstances.

Please contact us at info@highlite.online within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will review your case and provide return instructions. Please visit our Returns & Refunds page for full details.

Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–10 business days. You will receive an email notification once your refund has been processed.

You need an account to add items to your cart and complete a purchase. Creating an account is free and only takes a few minutes. An account also gives you access to order history, saved items, volume pricing, industry discounts, and the message center.

We offer two account types:

Individual Account — for individual buyers and small teams

Organization Account — for businesses that need multiple buyers under one account with shared order history and spending reports.

Industry pricing is applied automatically. When you create your account, simply select your industry from the dropdown. If your industry qualifies for a discount tier, the discount will be applied automatically to your prices every time you shop — no coupon code needed.

Volume pricing gives you a lower price per unit the more you buy. Volume discount tiers are shown directly on each product page. The best available discount between your industry discount and volume discount is applied automatically at checkout — discounts are never stacked.

Subscribe & Save lets you set up automatic recurring orders for products you buy regularly. You choose the frequency (monthly, every 2 months, every 3 months, or every 6 months) and save a percentage on every order. You can skip, pause, or cancel anytime from your account dashboard.

You can reach us through:

Contact page at highlite.online/contact

Message Center in your account dashboard (for customers with an account)

Email at info@highlite.online

We respond to all inquiries within 1–2 business days.